Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email address)
• Letter content and recipient addresses
• Payment information (processed securely through third-party providers)
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our letter-sending service
• Process payments and send receipts
• Print and mail your letters
• Communicate with you about your account and our service
• Analyze usage patterns to improve our service

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy. We may share your information with:

• Service providers who help us operate our business (printing, mailing, payment processing)
• Legal authorities when required by law or to protect our rights
• Business successors in the event of a merger or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure transmission protocols.

5. Letter Content Privacy

Your letter content is private and confidential. Our automated systems process your letters for printing and mailing without human review. We do not read, analyze, or store your letter content beyond what is necessary to provide our service.

6. Data Retention

We retain your account information and letter history for as long as your account is active or as needed to provide our service. You may request deletion of your data by contacting us. Some information may be retained for legal or business purposes.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our service. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service integrates with third-party providers for authentication, payment processing, and mailing services. These providers have their own privacy policies governing their use of your information.

9. Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt out of non-essential communications
• Request a copy of your data

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@snailps.com